Privacy Policy

TRCA Trampoline Services ("we", "us", "our") is committed to protecting the privacy of our clients. This Privacy Policy explains how we collect, use and protect your personal information in accordance with Canadian privacy law (PIPEDA).

1. Information We Collect

We may collect the following personal information when you contact us or book a service:

• Your name
• Phone number
• Address or service location
• Details about your trampoline and the service requested

We do not collect payment information directly — all payments are handled in person.

2. How We Use Your Information

We use your personal information only to:

• Schedule and perform the requested service
• Contact you about your appointment via SMS or phone
• Send order status updates through our tracking system
• Follow up after the service is completed

We do not sell, rent or share your personal information with third parties for marketing purposes.

3. SMS Communications

By providing your phone number, you consent to receive SMS messages from TRCA Trampoline Services related to your service booking, appointment reminders and status updates. You can opt out at any time by replying STOP to any SMS message.

4. Order Tracking

Our order tracking system uses the last 4 digits of your phone number to display your order status. No account or password is required. Order information is stored temporarily and removed after the service is completed.

5. Data Retention

We retain your personal information only as long as necessary to provide the service and comply with legal obligations. Client records are typically removed within 90 days of service completion.

6. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent to communications at any time

To exercise any of these rights, contact us at TRCA.Canada@gmail.com or by text at 403-888-1598.

7. Cookies & Analytics

Our website does not use cookies or third-party analytics tracking tools. No data is collected about your browsing behaviour on this site.

8. Contact

If you have any questions about this Privacy Policy, please contact us:

• Email: TRCA.Canada@gmail.com
• Phone / SMS: 403-888-1598
• Service area: Calgary & Area, Alberta, Canada